Privacy Policy

Privacy Policy – Pressmate

Pressmate (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and related services. By downloading, installing, or using the Pressmate app, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

• Personal Information: Name, address, email address, mobile number, and other details you provide during account registration or service booking. • Service Information: Pickup and delivery addresses, order details, payment method (we do not store credit/debit card numbers—payments are handled securely by third-party providers). • Device & Usage Data: Device type, operating system, unique device identifiers, app usage statistics, and log data to improve our services. • Location Data (if you enable it): To provide accurate pickup and delivery services, we may request access to your location. You can enable or disable this anytime in your device settings.

2. How We Use Your Information

• To provide laundry pickup, cleaning, and delivery services. • To manage your account and process service requests. • To send service updates, reminders, and notifications. • To improve app performance, customer support, and overall user experience. • To comply with legal obligations and resolve disputes.

3. Sharing of Information

• With Service Providers: For logistics, payment processing, and IT support. • For Legal Compliance: If required by law, regulation, or government request. • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Storage & Retention

• We store your information securely on servers protected by encryption and access controls. • Personal information is retained only as long as necessary for providing services or as required by law. • You may request deletion of your data by contacting us (see Section 9).

5. Security

• We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure, including: • • Encrypted data transmission (HTTPS/TLS). • • Restricted access to personal data. • • Regular system monitoring. • However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Children’s Privacy

• Pressmate services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover such data has been collected, it will be deleted immediately.

7. Your Rights

• Depending on your location, you may have the following rights: • • Access your personal data. • • Correct inaccurate or incomplete information. • • Request deletion of your data. • • Opt out of marketing communications. • To exercise these rights, please contact us (see Section 9).

8. Third-Party Services & SDKs

• Our app may use third-party tools such as analytics providers (e.g., Google Firebase) to monitor usage and improve performance. These third parties may collect anonymous data in line with their privacy practices.

9. Contact Us

• If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: • ? Email: support@pressmate.in • ? Address: 114, FF, Vipul Business Park Sector - 48, Gurgaon, India • ☎ Phone: 8851603300

10. Updates to this Policy

• We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date revised accordingly. Continued use of the app after updates indicates acceptance of the revised policy.

Terms & Conditions

General Terms and Conditions – Pressmate

Last Updated: 22-08-2025 These General Terms and Conditions (“Terms”) apply to the use of Pressmate services, including but not limited to our mobile application, website, and any other related services. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue using our services.

1. User Account

• To access certain features, you may be required to create an account with accurate and complete information. • You are responsible for maintaining the confidentiality of your account credentials. • You agree to notify us immediately of any unauthorized use of your account.

2. Services

• Pressmate provides laundry pickup, cleaning, ironing, and delivery services along with other related offerings as described in our platform. • Service availability may vary by location. • We reserve the right to refuse service at our discretion.

3. Orders and Payments

• By placing an order, you agree to provide accurate service and payment information. • Payments are processed securely by third-party providers; Pressmate does not store card details. • All prices are displayed on our platform and may be updated from time to time.

4. Cancellations and Refunds

• Orders may be cancelled before pickup. Once items are collected, cancellation may not be possible. • Refunds, if applicable, will be processed as per our refund policy.

5. Customer Responsibilities

• You agree not to misuse our services (e.g., unlawful activity, fraud, or abuse). • You are responsible for ensuring items given for cleaning are suitable for standard dry-cleaning and ironing processes. • We are not responsible for damages to items with unclear or missing care instructions.

6. Limitation of Liability

• Pressmate strives to provide quality services, but we are not liable for any indirect, incidental, or consequential damages. • Our liability for any claim arising from our services shall not exceed the amount paid by you for that specific order.

7. Intellectual Property

• All content, including logos, text, graphics, and software, is the property of Pressmate and protected under applicable intellectual property laws. • You may not copy, modify, distribute, or exploit our content without prior written consent.

8. Privacy

• Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

9. Termination

• These Terms are governed by and construed under the laws of Haryana Jurisdiction. • Any disputes shall be subject to the exclusive jurisdiction of the courts in Haryana.

11. Contact Us

• For questions regarding these Terms, please contact us: • ? Email: support@pressmate.in • ? Address: 114, FF, Vipul Business Park Sector - 48, Gurgaon, India • ☎ Phone: 8851603300